Products are shipped FOB our dock. Normal means of shipping are UPS, USPS and Fedex. You may use your account number if you so desire.
All products are shipped fully insured and tracked. If you do not want insurance, make a note of that in the comments section. If you choose not to insure, our responsibility for your package ends when it leaves the dock. If your package is lost or damaged, you may buy a new unit to replace it. We strongly suggest insurance.
In-stock items will be shipped within 24 hours of receipt of the order.
We charge the actual shipping rate for the actual box. The exception is if we have to crate the product. Then we charge a crating fee .
For extremely fragile materials, we use the local Fedex pack-and-ship
store. Yes, they are somewhat expensive but they do an excellent job and
more importantly, they assume all responsibility for
damage in shipping. If we decide that this method is necessary, we will
inform you in advance.
If you need warranty service or for any other technical question, please
contact mailto:service@tnduction.com. We will try to help fix the problem by
email or phone but if that fails, return the unit to
Tellico Induction Corporation
161 Bank Street
Tellico Plains, TN 37385
Your RMA number is your order number. It must be written
on the outside of the box, preferably in several places. We also strongly
suggest that you include a paper inside the box with your name, address,
phone number and email address. If we receive a return unit without an
order number, it simply goes on the shelf until someone contacts us to
complain.
Ordinarily you pay the shipping to us and we pay the return shipping. If
we screwed up, we'll pay shipping both ways.
If we build a machine for you and it is too heavy or bulky for UPS or
Fedex then the product must be shipped LTL motor freight. If the destination
is not an industrial building with a dock, please make arrangements to
have it delivered somewhere that has a dock. For our last LTL shipment as of
this writing, the LTL company charged $300 for residential pickup/delivery
and $150 for a liftgate. If you have a good working relationship with a
shipper then PLEASE let us ship through them.
