Simply the Best Small Induction Heater Available

Conditions of Use

terms Service and Warranty

USA Sales Only

Many potential customers are going to be disappointed to learn that we sell to and ship to only the United States.  Look no farther than the zombie apocalypse that now occupies what was once Washington DC.  It has made it practically impossible to sell internationality.  Yes, Canada, that includes you to.  You're now also a potential enemy country that demands passports and all that rot.  Here are some specific reasons.

  • ITAR -  Supposedly a law to regulate the trading in arms to unfriendly nations.  In reality, an "arm" is anything the government wants to call it.  That includes software, chips, so-called "dual use" devices and other things you'd never imagine to be an arm.  The Roy has a microprocessor in it so it or its firmware may be designated an "arm".  It takes money to find out.
  • Customs.  Here and there.  Here, sending a foreign shipment at least doubles the time involved to prepare the shipping papers.  Some shippers like UPS will handle all that but then they present us with a hefty bill that the customer does not see.
  • Customs over there. - We are so tired of hearing the legitimate gripes from people in countries that seem to think that it's OK to sit on a package for several months.  Yes, Germany, I'm looking at you.
  • ITU - International Telecommunications Union - The UN group that coordinates the use of radio frequencies around the world.  Our induction heaters operate in legal ISM bands.  Here in the US.  Anywhere else?  Who knows.  Takes lots of money to find out.
  • CE label - The whole CE thing is a fraud.  Anyone can stick a CE label on a product and only in the event they get checked do they have to provide the documentation that they passed the certification test.  CE testing is very expensive.  The next generation Roy will be ETL (like UL only better) listed for a measly $11,500.  Adding CE doubles the price.
  • ROHS - This is the biggie.  We refuse to subject our customers to the evils of ROHS.  When your fancy new gadget suddenly quits in a few years, take the cover off and look for tin whiskers.  The hawkers of this crap say that tin whiskering has been solved.  My circuit board manufacturer tells me otherwise.  They maintain a totally separate line for making boards for NASA, aviation and military parts because none of them will accept even a bit of contamination of ROHS alloys.  If regular solder is good enough for NASA then it's certainly good enough for us and our customers.
Addressing these issues takes lots of money, money we're not willing to spend at this stage of our growth.

We are interested in setting up business arrangements with international distributors who are willing to deal with the above mess.  Anyone interested should contact Trish, trish@tnduction.com.

Satisfaction Always

We at Fluxeon strive to provide you the best possible service. In-stock items are shipped the same day from Tellico Plains, TN. Back-order and pre-orders will be shipped the same day they arrive at our facility. If you have special needs, please contact us. If you ever become unhappy with any aspect of our service, please either write to sales@tnduction.com or Karen Graves, karen@tnduction.com. We bend over backwards to make our customers happy.

Unless otherwise noted in the product description, all Tnduction products are covered by a conditional 1 year warranty. This warranty covers all aspects of the products' design and manufacturing. We may cover damage done by you if we believe that our instructions or other conditions on our part led to the failure.

If you need warranty service or for any other technical question, please contact mailto:service@fluxeon.com. We will try to help fix the problem by email or phone but if that fails, return the unit to

Tellico Induction Corporation
161 Bank Street
Tellico Plains, TN 37385
423 436-0405

Your RMA number is your order number. It must be written on the outside of the box, preferably in several places. We also strongly suggest that you include a paper inside the box with your name, address, phone number and email address.

Ordinarily you pay the shipping to us and we pay the return shipping. If we screwed up, we'll pay shipping both ways.

Warranty work is normally turned around the same day the unit is received. Unusual problems may take an extra day

Return shipping is either by UPS ground or the Postal service.

If your unit is serving in a critical role, say, on a production line, we will ship you a replacement unit, normally a refurb, immediately upon your notification of the problem. The defective unit must be in our possession within a week. After that you will be charged for the replacement unit. It is your choice whether to keep the replacement unit or have your repaired unit returned. No charge either way. If your unit is significantly scarred, dented, stained or otherwise rendered unfit for resale as a refurb then you must take back your unit and return the loaner.

Warning:  Do not  return a unit to us that is contaminated with chemical, biological or radioactive material.  Your unit must be decontaminated before returning it to us.  If you suspect internal contamination, contact us for instructions on how to decontaminate the unit without further damage.

If you return a contaminated unit to us, we will employ a HAZMAT company to dispose of the unit and clean up our facility.  You will lose your unit and will be billed for all costs associated with this clean-up and will be responsible for (and hold us harmless) any health consequences to our employees.

Other than the provisions described in this section, Tnduction expressly disclaims any liability for merchantability or fitness for a particular purpose.  You alone are responsible for determining whether our products will meet your needs.  All of our products are designed and intended for industrial use.  One uses our products in a non-commercial or residential at his sole risk.

Application Evaluation

Since many applications for our Roy induction heaters are custom, it is customary for a customer to send us an example of the work to be heated so that we can evaluate the application and design the appropriate custom parts.  The first hour of this service is free.  That covers about 90% of the evaluations we've done in the past.  After an hour the charge is $60 per hour in 15 minute increments.  If any custom machining must be done, you will pay for that at our cost (no mark-up).

Since the evaluation and if necessary, custom design are normally done before you purchase your Roy, you alone are responsible for the proper functioning of our design.  We normally make a video of the heat cycle for your evaluation.  If you find that the device we sent you needs additional work, we will perform that work at our normal rate.  If we can help your machinists determine what needs to be done, we do that at no charge.

Money-Back Guarantee

We want you to be perfectly happy with your purchase.  So we give you a 14 day no-questions-asked money-back guarantee.  Buy a product, try it for 2 weeks and if you don't like it, send it back in like-new condition and receive a full refund minus shipping.  The 14 day evaluation period starts when tracking shows that you received the product and ends when you provide us a tracking number for the return shipment.  The refund will be issued when we receive the unit and evaluate it.  If the unit is not in perfect, resellable condition, you will be charged a 30% restocking/refurbishment fee.  The condition of the returned product rests on our sole judgement.

Definitions

"You" means you the purchaser of a Tnduction product.  "Tnduction" means "The Tellico Induction Corp".

Freight

All prices are F.O.B. Tnduction's dock.

Website

This website is provided “as is” without any representations or warranties, express or implied. Tnduction makes no representations or warranties in relation to this website or the information and materials provided on this website. Without prejudice to the generality of the foregoing paragraph, Tnduction does not warrant that: this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind.

Intellectual Property

The Roy, the Timer and the MatchBox contain proprietary trade secrets.  As such, by buying said product, you agree not to open the enclosure, reverse-engineer the product or do anything else other than use it as its intended function.  Additionally, if the case seal is broken, the warranty is immediately void. There are dangerous high voltages inside the box and the entire circuit board is at line potential so this is for your protection.  In the event you do open the box, in addition to voiding the warranty, you agree to hold us harmless from any damage, injury or death that results.

Firmware

The internal microprocessor contain valuable proprietary copyrighted firmware owned by Mr John DeArmond, jgd@neon-john.com and is non-exclusively licensed to you when you purchase the product.  By buying the product you agree not to tamper with, reverse engineer, attempt to defeat the chip's protection or in any other way gain access to this firmware.  You further agree that if you make such an attempt, you shall be in violation of this agreement and shall pay Mr. DeArmond $10,000 in liquided damages.  If you succeed in reverse engineering any of the processors, you agree to pay Mr DeArmond a license fee of $10,000 for each copy made, whether incorporated into another chip or not.

Changes
 
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least ​10
 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Disputes and Jurisdiction

You agree that any disputes arising from this agreement will be adjudicated under the laws of Tennessee and physically in Tennessee as geographically close to Tellico Plains as possible.  Tnduction may at its sole discretion choose to take the matter before the American Arbitration Association for binding arbitration.  Unless otherwise agreed to by both parties, the loser pays all costs.

Entire Agreement

This document constitutes the entire and sole agreement between you and Tnduction.  It may be changed only in writing by Tnduction's President.  No verbal changes or text composed by anyone other than the President shall apply.

Severability

If any part of this document is found to be not legally enforceable then that provision shall be severed from this document as if the provision never existed and the remainder of the document shall remain in full force.



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